Membership Refund Policy
YMCA memberships will be refunded within a thirty day period of purchase, minus a 15% service charge. Memberships are non-refundable after thirty days. Memberships are non-transferable.
Make Up Class Policy
Classes cannot be made up or switched without the approval of the professional director before the day of the class.
Open Swim Policy
You must be six years of age to participate in open swim. Children under six may swim if an adult is in the water with them, and that adult must be a YMCA member or a paying guest of the YMCA. Street clothes are not permitted on deck.
Credit Policy
Anyone receiving a credit at the YMCA will have one year from the date of the credit issued to use the credit before forfeiting it.
Parent Observation Policy
A limited parent observation policy is in place. Parent will have the opportunity to attend the final class session. If you would care to learn more about our reasoning behind this policy, please read our parent observation limitations.
Parking Policy
For the safety of your children, please do not park in front of the building when you are picking up your children from the YMCA. If you are dropping your children off for classes, please feel free to do so at the sidewalk area. When you are picking up your children, use the north side of the building to park and enter the building. Thank you.
Pickup Policy (after hours)
The YMCA staff will be responsible to make phone calls to the parents of a child that is under the age of thirteen and still present at the YMCA after the building has closed. The staff person will stay with the child for up to thirty minutes after a phone call has been made. In the event that no one arrives to take the child home, the YMCA staff member will contact the Ashland Police Department who will either take the child home or to the police department. YMCA staff members will not transport children home, even with a parent’s permission.
Aquatic Preschool Program Pickup Policy
When a swim class ends, the instructor will watch to make sure that all children in his/her class are picked up. If a child has not been picked up and the instructor has a class immediately following, the child will be asked to wait in a chair on the pool deck. If the instructor does not have a scheduled activity, s/he will walk the child to the front lobby area and the child may wait for a parent in the front office area.
Preschool Gymnastics Program Pickup Policy
When a gymnastics class ends, the instructor will watch to make sure that all children in his/her class are picked up. If a child has not been picked up, the instructor will take the child to the front lobby area and the child may wait for a parent in the front office area. All parents should become familiar with these procedures. Any parent who does not wish for the instructor to leave their child in the front office area must make other arrangements with the instructor. All instructors will follow the procedures stated above unless otherwise asked by a parent.
Program Refund Policy
If refunds are request in writing prior to the first class, 100% of the fee is refunded. After the first class the refund is 50%. There is no refund after the second class. If a program is canceled,100% refund will be given or the amount may be credited toward another course or class but must be used within a one-year period. Once a credit is chosen, no refund will be given.
Weight Room/Myers Wellness Center Policy
The minimum age to use the weight room and Myers Wellness Center is 16. However, youth between the ages of thirteen and fifteen may pass a YMCA weight-training course to gain access to the facilities. There is no cost to YMCA members. Any 13-year-old youth must take the class with a parent and the parent must also be present with the youth when s/he uses these facilities. This policy is for the safety of our youth.
Weather Alert Policy
For your safety, the swimming pools will close when a SEVERE THUNDERSTORM WARNING has been issued for the area. The pools will remain closed until the warning has been canceled. During a TORNADO WARNING, the YMCA will close all recreational and class facilities and will remain closed until an ALL CLEAR has been given. During such time, building occupants will be asked to move to the lower level of the building. Children will not be sent home until an ALL CLEAR has been given, unless a parent arrives to pick them up. The YMCA is not responsible for weather related cancellations for facility shutdowns, and classes will not be made up nor refunds given.
Hand Key Policy
Due to the fact that many people who are not members are using your YMCA, we ask that everyone use the hand key upon entering the building. This includes those members only using the weight rooms. If you are a YMCA guest, please sign in upon your arrival at the front desk. This is for everyone’s safety.